| [单选题]ASCII码是对（）进行编码的一种方案，它是美国标准信息交换代码的缩写。 |
| [单选题]传送10H到AL寄存器中的指令为（）。 |
| [理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。
Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. |
| [理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.
There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.
Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things.
Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.
Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times.
Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. |
| [理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。
An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis.
Chairman’s letter
Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.
Operation analysis
The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.
Financial statements
The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the ollowing three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement. |
| [理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
Questionnaires can be a simple way to get to know your audience's opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
Keep your questionnaire simple and visually attractive
Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:
Text: Choose a font style that is easy to read， and make sure the font size is large enough for your respondents to read.
Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.
White space: Ensure that there is space between questions and sections and don't make margins too small.
Keep questions brief and easy to understand
Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won't find it difficult to fill in the questionnaire.
Make sure questions are in the right order
You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.
Use open-ended questions properly
Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information， but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.
In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions. |
| [理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. |
| [理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.
Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.
A |
| [单选题]英译汉：In contrast to other countries, the U. S has no national college entrance exam. |
| [单选题]翻译：We should present data in tables or charts so that the report may not be boring with facts alone. |
| [单选题]英译汉：You can see many interesting things on your way. |
| [单选题]词汇与结构:Look! （ ）. |
| [单选题]词汇与结构：— Whose textbook is this?
—It（ ）John’s. It has his name on it. |
| [单选题]词汇与结构：One day, out dreams will（ ）reality. |
| [单选题]翻译：Angry customers tend to aim their dissatisfaction and complaints at staff members. |
| [单选题]词汇与结构：They have learned about （ ）in recent years. |
| [单选题]词汇与结构：—Can you go skating with us this afternoon?
—Sorry, I can’t. I（ ）take care of my little sister at home. |
| [单选题]词汇与结构：Participants have（ ）the Productivity Analysis Worksheet. |
| [单选题]词汇与结构：The more information you can get, （ ）in your field. |
| [单选题]翻译：A few minutes later the doctor came out of his room for the third time. |
| [单选题]词汇与结构：Questionnaires are not suitable（ ）some people. |
| [单选题]词汇与结构:－ They have disagreement （ ）the plan of celebrating the founding of the community. |
| [单选题]词汇与结构：
I like cooking for my friends in （ ） free time. |
| [单选题]词汇与结构：I’d like to （ ）_that the staff member who served me didn't really seem to know what he was doing. |
| [单选题]词汇与结构:Hiring a good employ may cost much money and time, （ ）, it can win much more for the company in future. |
| [单选题]词汇与结构:The quality of questionnaire will（ ）how much information we know from our customers. |
| [单选题]词汇与结构：They have learned about （ ） in recent years. |
| [单选题]词汇与结构：According to their feedback sheets, the participants are all （ ）with the training. |
| [单选题]词汇与结构：We have to （ ）our annual work report to the manager next week. |
| [单选题]词汇与结构：He was always（ ）in sharing his enormous knowledge. |
